Cancellation Policy

Last Updated: 05 January 2026

1. Overview

This Cancellation Policy applies to all purchases made through https://jexlitho.com/, operated by JEXLITHO GLOBAL PRIVATE LIMITED. We aim to provide a smooth and transparent shopping experience for all our customers.

By placing an order on our website, you agree to the terms of this Cancellation Policy.

2. Order Cancellation by Customer

Customers may request cancellation of an order under the following conditions:

  • Orders can be cancelled before they are processed or shipped.
  • Once the order has been shipped, it cannot be cancelled and will be treated under our Return Policy.
  • Cancellation requests must be submitted via email or phone using the contact details provided below.

3. Cancellation by Company

We reserve the right to cancel any order in the following cases:

  • Product is out of stock or unavailable
  • Pricing or listing errors on the website
  • Payment failure or suspected fraudulent activity
  • Incomplete or incorrect customer details
  • Any violation of our terms and conditions

In such cases, customers will be notified, and any payment received will be refunded as applicable.

4. Refund for Cancelled Orders

If a cancellation is approved:

  • Refunds will be processed to the original payment method
  • Processing time may take 5–10 business days, depending on the bank or payment gateway
  • No additional charges will be deducted unless specified at the time of order

5. Non-Cancellable Items

Certain items may not be eligible for cancellation once confirmed, including:

  • Customized or special-order products
  • Digital or downloadable products (if applicable)
  • Items marked as “Final Sale” or “Non-Cancellable”

6. How to Request Cancellation

To request an order cancellation, please contact us with your order details:

JEXLITHO GLOBAL PRIVATE LIMITED

📞 Phone: +91 9217273718
📧 Email: info@jexlitho.com 
📍 Address: Third Floor, Office No. 309, Aggarwal Tower LSC, CU-Market, Pitampura, New Delhi – 110034

7. Policy Updates

We may update this Cancellation Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website indicates acceptance of the revised policy.