PRIVACY POLICY

Last Updated: 05 January 2026

1. Overview

Welcome to JEXLITHO GLOBAL PRIVATE LIMITED (“Company”, “we”, “our”, “us”). We operate the website https://jexlitho.com/ and provide online sales of electronic products and related services.

This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your personal information when you interact with our website. By accessing or using our Site, creating an account, placing an order, or otherwise providing personal information, you consent to the practices described in this Privacy Policy.

We process personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, applicable privacy rules, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Data We Collect

When you use our website, we may collect the following categories of information:

A. Personal & Contact Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

B. Account Information

  • Username and password

  • Order history and account activity

C. Payment Information

  • Payment details required for transactions

  • Payments processed securely via third-party payment gateways

We do not store complete debit card, credit card, UPI PIN, CVV, or banking details.

D. Technical & Usage Data

  • IP address

  • Browser type and device information

  • Pages visited, session time, and referring URLs

  • Operating system and browsing behavior

E. Cookies & Tracking Data

  • Cookies

  • Pixels

  • Analytics tools

  • Tracking technologies used for personalization and performance monitoring

3. Consent to Data Collection & Processing

By accessing or using our website, creating an account, placing orders, subscribing to communications, or otherwise providing information, you expressly consent to the collection, storage, processing, transfer, and use of your personal data for the purposes described in this Privacy Policy.

Where required under applicable law, additional or explicit consent may be requested for marketing communications or specific processing activities.

You may withdraw consent at any time by contacting us using the contact details provided below, subject to legal or contractual obligations.

4. How We Use Your Information

We use your data strictly for legitimate business purposes, including:

  • Processing orders, payments, shipping, returns, and refunds

  • Providing customer support and service updates

  • Managing accounts and communication

  • Personalizing your shopping experience

  • Improving website functionality and performance

  • Detecting fraud and ensuring platform security

  • Sending promotional communications (where consent is provided)

  • Complying with legal and regulatory obligations

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality

  • Remember user preferences

  • Analyze traffic and user behavior

  • Deliver relevant offers and personalized content

You can disable cookies through your browser settings; however, some website features may not function properly.

6. Sharing of Information

We do not sell or rent your personal data.

Information may be shared only in limited situations, including with:

Service Providers

  • Payment processors

  • Logistics and delivery partners

  • Analytics and IT service providers

  • Hosting and communication providers

Business Transfers

Information may be transferred during mergers, acquisitions, restructuring, or sale of business assets.

Legal Compliance

We may disclose information when required by law or when necessary to:

  • Comply with legal obligations

  • Protect legal rights and security

  • Prevent fraud or misuse

All third parties are expected to maintain confidentiality and appropriate data security safeguards.

7. Data Security & Retention

We implement commercially reasonable and industry-standard safeguards including:

  • Encrypted systems

  • Secure servers

  • Restricted access controls

  • Regular security monitoring and assessments

Personal information is retained only for as long as reasonably necessary to:

  • Fulfill service obligations

  • Process orders and provide support

  • Comply with legal, tax, or regulatory requirements

  • Resolve disputes and enforce agreements

When no longer required, data will be securely deleted, anonymized, or disposed of in accordance with applicable laws.

8. Your Rights

Subject to applicable laws, including the DPDP Act, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Withdraw consent (where applicable)

  • Request deletion of personal data

  • Request information regarding processing activities

  • Raise complaints or grievances relating to personal data handling

To exercise these rights, contact us using the details provided below.

9. Legal Compliance

We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

We are committed to lawful, transparent, fair, and secure handling of personal information and implementing reasonable safeguards to protect user data.

10. Children’s Privacy

  • Our website is intended only for users aged 18 years and above

  • We do not knowingly collect or process personal information from minors

  • If such information is identified, it will be deleted promptly

If you believe a minor has provided personal information to us, please contact us immediately.

11. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, content, or security measures of third-party websites. Users are encouraged to review their policies before sharing personal information.

12. Cross-Border Data Transfers

Your information may be processed, stored, or transferred to servers located outside your state or country, including locations where our service providers operate.

We ensure that reasonable safeguards and security measures are implemented during such transfers in accordance with applicable laws.

13. Data Breach Notification

In the event of unauthorized access, disclosure, alteration, or destruction of personal information, we will take reasonable and appropriate measures to:

  • Identify and contain the incident

  • Mitigate risks and prevent further unauthorized access

  • Notify affected users where required under applicable law

  • Inform regulatory authorities if legally necessary

  • Improve safeguards to prevent recurrence

While we maintain reasonable security practices, no system can guarantee absolute security.

14. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements, operational practices, or website functionality.

Any updates will be reflected with a revised “Last Updated” date on this page. Continued use of the Site after updates constitutes acceptance of the revised policy.

15. Grievance Officer

In compliance with applicable laws, including the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer.

Grievance Officer Details

Name: Prithvi Raj

Company: JEXLITHO GLOBAL PRIVATE LIMITED

📞 Phone: +91 9217273718
📧 Email: grievance@jexlitho.com

Address:
Third Floor, Office No. 309, Aggarwal Tower LSC, CU-Market,
Pitampura, New Delhi, North West Delhi, Delhi – 110034

We aim to acknowledge and resolve grievances within a reasonable timeframe in accordance with applicable law.

16. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy:

JEXLITHO GLOBAL PRIVATE LIMITED

📞 Phone: +91 9217273718
📧 Email: info@jexlitho.com

Address:
Third Floor, Office No. 309, Aggarwal Tower LSC, CU-Market,
Pitampura, New Delhi, North West Delhi, Delhi – 110034