SHIPPING & DELIVERY POLICY

Last Updated: 05 January 2026

1. Overview

This Shipping & Delivery Policy outlines how JEXLITHO GLOBAL PRIVATE LIMITED (“Company”, “we”, “our”, “us”) processes, ships, and delivers orders placed through our website https://jexlitho.com/.

By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.

2. Delivery Coverage

We currently deliver products across India.

  • Orders are shipped to the delivery address provided during checkout.

  • Delivery availability depends on the serviceability of the destination by our logistics partners.

  • Certain remote, rural, or restricted locations may require additional delivery time or may not be serviceable. If an area is not serviceable, we will notify you and process a refund, where applicable.

3. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working business day.

  • Order processing time is separate from shipping and delivery time.

4. Estimated Shipping & Delivery Timeline

Estimated delivery timelines are as follows:

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Other Cities & Towns 4–8 Business Days
Remote or Rural Areas 7–10 Business Days

These timelines are estimates only and may vary depending on:

  • Delivery location

  • Product availability

  • Courier partner schedules

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Other unforeseen logistics delays

5. Courier & Logistics Partners

We work with reliable third-party logistics providers to ensure safe and timely delivery of orders.

Depending on the delivery location, shipments may be handled through courier partners such as:

  • Delhivery

  • Blue Dart

  • DTDC

  • Xpressbees

  • Ekart

  • India Post (where applicable)

  • Other authorized logistics partners

The courier partner will be selected based on service availability and delivery location.

6. Shipping Charges

  • Shipping charges (if applicable) will be displayed during the checkout process before payment.

  • Eligible products or promotional offers may qualify for Free Shipping, which will be clearly indicated on the website.

  • Once an order has been shipped, shipping charges (if applicable) are generally non-refundable unless otherwise required under applicable law.

7. Packaging & Handling

We take appropriate care while packing every order.

  • Products are packed using secure and protective packaging materials.

  • Additional precautions are taken while packaging electronic products to minimize the risk of transit damage.

  • Every shipment is inspected before dispatch.

8. Delivery Attempts & Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including contact details.

Our courier partners generally make multiple delivery attempts before returning the shipment.

We shall not be responsible for delivery failures due to:

  • Incorrect or incomplete delivery address

  • Incorrect contact information

  • Customer unavailability during delivery attempts

  • Refusal to accept delivery

  • Additional charges arising from re-delivery requests

9. Order Tracking

Once your order has been shipped, a tracking ID and tracking link will be shared via the registered email address and/or SMS, wherever applicable.

Customers can use the provided tracking details to monitor the shipment status until successful delivery.

For any assistance regarding shipment tracking, customers may contact our support team.

10. Delivery Delays & Force Majeure

While we strive to deliver all orders within the estimated timelines, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Strikes or labour disruptions

  • Transportation or logistics issues

  • Unexpected courier delays

In such situations, we will make reasonable efforts to keep customers informed regarding the status of their shipment.

11. Damaged or Missing Shipments

If you receive a damaged package or if any item is missing from your order, please notify us within 48 hours of delivery by contacting our customer support team.

We will investigate the issue with our logistics partner and provide an appropriate resolution in accordance with our Refund & Return Policy.

12. Contact Us

For any shipping or delivery-related questions, please contact us:

JEXLITHO GLOBAL PRIVATE LIMITED

Address:
Third Floor, Office No. 309, Aggarwal Tower LSC, CU-Market,
Pitampura, New Delhi, North West Delhi,
Delhi – 110034

Phone: +91 9217273718

Email: info@jexlitho.com